Your privacy matters to us. This policy explains how Paborder collects, uses, stores, and protects your personal information when you use our platform.
1. Information We Collect
When you use the Paborder platform, we may collect the following types of information:
- Account information — name, email address, phone number, and business details provided at registration.
- Transaction data — order details, payment records, shipping addresses, and purchase history.
- Device & usage data — IP address, browser type, device identifiers, and pages visited on the platform.
- Communications — messages sent through our customer support channels.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account on the platform.
- Process orders, payments, and cross-border deliveries.
- Communicate with you about your orders, account, and platform updates.
- Improve the platform's features, performance, and user experience.
- Comply with applicable legal and regulatory obligations in Zambia and the DRC.
- Detect and prevent fraud or misuse of the platform.
3. Sharing of Information
Paborder does not sell your personal information to third parties. We may share your data with:
- Vendors — necessary order and delivery information to fulfil your purchases.
- Logistics partners — shipping address and contact details required for delivery and customs processing.
- Payment processors — billing information required to complete transactions securely.
- Legal authorities — where required by law or lawful request from a government authority.
4. Data Storage & Security
Your data is stored on secure servers. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. No system is entirely immune to risk, and we cannot guarantee absolute security.
5. Cookies
The Paborder platform may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse usage patterns. You may control cookie settings through your browser, though disabling cookies may affect certain platform features.
6. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data — see our Account Deletion page.
- Object to or restrict the processing of your data in certain circumstances.
- Withdraw consent where processing is based on consent.
7. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
8. Children's Privacy
The Paborder platform is intended for use by businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify users via the platform or by email. Continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
- Email: cava@paborder.com
- Address: 252B Twin Palms Road, Lusaka, Zambia
- Phone: +260 96 6110147