Paborder is committed to ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds, replacements, or returns may be granted.
1. Eligibility for Refunds
Customers may request a refund where a product delivered through the Paborder platform is damaged, defective, or materially different from the product description provided by the supplier.
Where such issues arise, Paborder will conduct an assessment to determine the responsible party. Liability for damages or defects may rest with the supplier, the logistics/transporter partner, or other parties involved in the delivery process, depending on the circumstances of the transaction.
Customers must report the issue within 48 hours of receiving the product and provide supporting evidence where required, including photographs or documentation of the damage or defect.
Refund requests must be submitted through the Paborder platform's customer support or refund request feature. Upon receipt of a request, Paborder will review the matter and engage the relevant supplier and/or logistics partner to determine the appropriate resolution.
Approved refunds may not include shipping, logistics, customs, or handling charges, as these costs are incurred during cross-border delivery and are generally non-recoverable once the shipment has been processed.
For cross-border transactions, customers acknowledge that logistics processes, customs procedures, and handling across borders may affect the nature and scope of refunds.
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- The customer changes their mind after delivery.
- The product has been used, altered, or damaged after delivery.
- The refund request is made after the allowed reporting period.
3. Refund Request Process
To initiate a refund request, the customer must:
- Contact Paborder customer support through the platform.
- Provide the order number and details of the issue.
- Submit supporting evidence if required, such as photographs of the damaged item.
4. Refund Processing
Once a refund request is approved, the refund will be processed through the original payment method used during checkout.
5. Refund Timeline
Approved refunds will typically be processed within 5–10 business days, depending on the payment provider.
6. Cross-Border Orders
For cross-border orders, delivery and customs processing may affect return timelines. Customers are encouraged to review delivery timelines before placing an order.